Delete Your Account

Delete in the App

• Open Brainix and tap My Profile at the bottom of the screen.
• Tap the Settings (gear) button at the top of My Profile.
• Tap Profile Details & Accounts, then Delete Account.
• Tap Delete to confirm. To check that it is you, an email account asks for its email address and password, and a Google account asks you to choose your Google account again. A guest or child account needs no extra step.

In short: My Profile → Settings → Profile Details & Accounts → Delete Account. This works for every account: Google, email and guest.

Delete by Email

If you cannot use the app, email email@theredstone.ai from the email address of your Brainix account and ask us to delete it. We check that the request comes from that address, then delete the account and the data listed below. This works for accounts that use Google or email sign-in.

For a child account, which has no email address, a parent can email us its Player ID instead. To find it, open My Profile → Settings → Profile Details & Accounts in the app and tap Copy Player ID. We delete the account with that Player ID and the data listed below.

What We Delete

Deleting your account removes:

• Your sign-in account (Google, email or guest)
• Your profile, including your name, email address, date of birth and the areas you chose to improve
• Your play history, streak and challenge progress stored with us
• Your best scores on every leaderboard
• Your username, which becomes free for others to use
• Your uploaded profile photo

Your sign-in account is removed straight away, and our server then deletes the rest automatically. The app also clears your settings and game records on this device.

What We May Keep

Some data is not deleted with your account:

• App usage statistics from Google Analytics for Firebase. They are not linked to your name or email address, and Google keeps them for the data-retention period set for Brainix in Google Analytics.
• Crash reports from Firebase Crashlytics. They are not linked to your name or email address, and Google keeps them for 90 days, then starts removing them from its systems.
• Results you shared to other apps stay in those apps.

Guest Accounts

A guest account has no email address or password, so we cannot confirm by email that a request comes from its owner. Apart from child accounts (see Delete by Email), a guest account can be deleted only from inside the app, with the steps above. Delete it before you log out or uninstall the app: afterwards you may not be able to open that guest account again.